Website Terms and Conditions of Use

1) Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use this website. The content on this website is owned or licensed by Polar Bear Design Ltd and is protected by copyright, trademark and other intellectual property laws.

2) Use of Website

You may access the materials on this website for lawful purposes only. You may not:
• Modify, reproduce or distribute website content without permission;
• Use materials for commercial purposes without written consent;
• Attempt to gain unauthorised access to our systems;
• Interfere with the operation or security of the website;
• Use the website in a way that breaches applicable laws or regulations.

3) Intellectual Property

All content, branding, product designs, images, software, documentation and technical materials displayed on this website are the property of Polar Bear Design Ltd unless otherwise stated. No licence or right is granted except as expressly set out in these terms.

4) Disclaimer

The materials on this website are provided "as is". While we aim to ensure that information is accurate and up to date, Polar Bear Design Ltd makes no warranties, express or implied, regarding accuracy, completeness, reliability or suitability. We reserve the right to modify content at any time without notice.

5) Limitation of Liability

To the fullest extent permitted by law, Polar Bear Design Ltd shall not be liable for any indirect, incidental, consequential or business losses arising from use of this website. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

6) Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, privacy practices or security of those websites. Accessing linked websites is at your own risk.

7) Changes to These Terms

Polar Bear Design Ltd may revise these Terms and Conditions at any time without prior notice. Continued use of the website following updates constitutes acceptance of the revised terms.

8) Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Polar Bear Design Ltd is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1) Information We Collect

We may collect personal information including:
• Name and contact details;
• Company name and job title;
• Email address and telephone number;
• Technical data such as IP address and device information;
• Information submitted through forms, support requests or account registration.

2) How We Use Your Information

We use your information to:
• Provide products and services;
• Respond to enquiries and support requests;
• Improve our website and products;
• Manage customer and installer relationships;
• Send marketing communications where permitted by law.

We rely on lawful bases including contract performance, legitimate interests, legal obligations and consent (where required).

3) Marketing Communications

You will only receive marketing communications where you have opted in or where permitted under the Privacy and Electronic Communications Regulations (PECR). You may unsubscribe at any time.

4) Data Sharing

We do not sell personal data. We may share data with trusted service providers who assist in operating our business (such as hosting, CRM or payment providers), subject to appropriate data protection safeguards.

5) Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

6) Your Rights

Under UK GDPR, you have the right to:
• Access your personal data;
• Correct inaccurate data;
• Request erasure of your data;
• Restrict or object to processing;
• Withdraw consent at any time;
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at:
Email: privacy@polarbear-design.co.uk

7) Cookies

Our website uses cookies to ensure functionality and improve user experience. Where required by law, we obtain your consent before placing non-essential cookies. You can manage cookie preferences via your browser settings.

This policy may be updated periodically. Please review this page for the latest version.