Polar Bear Design Limited Warranty and Disclaimer

POLAR BEAR DESIGN warrants its products to be free of defects in material and workmanship under normal use for one (1) year from the date of purchase from POLAR BEAR DESIGN, with the following exceptions:

  • Any products in which the serial number has been removed, defaced, or modified.
  • Where any defect or failure is attributed to accident, misuse, abuse, negligence or non-observance of the product user guide on the part of the installer, owner or user.
  • Damage or defects caused by abnormal or unreasonable use (including unauthorised system modifications, repairs, and specifically, alterations by a person or party other than POLAR BEAR DESIGN or their authorised agents).
  • Damage or defects resulting from acts of nature, such as lightning strikes or floods.
  • Unless otherwise specified, OEM and custom products are warranted for a period of one (1) year.

This warranty extends only to products purchased directly from POLAR BEAR DESIGN or an Authorised POLAR BEAR DESIGN Dealer within their authorised territory.

All products returned to POLAR BEAR DESIGN require a Return Material Authorisation (RMA) number. The RMA number is obtained from the POLAR BEAR DESIGN RMA Department by emailing support.

The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be cancelled. Any shipments received not consistent with the RMA, or after the RMA is cancelled, will be refused. POLAR BEAR DESIGN is not responsible for products returned without a valid RMA number. Products purchased from an authorised POLAR BEAR DESIGN dealer should be returned via that dealer.

POLAR BEAR DESIGN is not liable for any damages caused by its products or for the failure of its products to perform. This includes any lost profits, lost savings, incidental damages, or consequential damages. POLAR BEAR DESIGN is not liable for any claim made by a third party or by a POLAR BEAR DESIGN Dealer for a third party. This limitation of liability applies whether damages are sought, or a claim is made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or amended by any person. This limitation of liability will be effective even if POLAR BEAR DESIGN or an authorised representative of POLAR BEAR DESIGN has been advised of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.

Under no circumstances shall POLAR BEAR DESIGN be liable by virtue of this warranty or otherwise for any special, indirect, secondary or consequential damages of any nature arising out of any use or inability to use the home entertainment/communications system.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, POLAR BEAR DESIGN MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. POLAR BEAR DESIGN EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY.

Installation Competence

This product should be installed by suitably qualified professional personnel such as Approved Installers and Approved Dealers ONLY and not the general public or other un-trained personnel. Installation should be carried out in accordance with POLAR BEAR DESIGN’s instructions, requirements of relevant legislation, regulations (including IEE Wiring Regulations) and the accepted practice in the industry. Installations that are not carried out correctly may invalidate the warranty.

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